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Just like sales representatives and other professionals working in establishments that provide products and services to customers, it is also normal for people in the dental care sector to encounter all sorts of patients. The only difference, though, is that dental professionals can't just turn their back to their patients just because they don't like their attitude or personality.
Shackled by the dental Hippocratic Oath, dentists have no choice but to accept and entertain even the worst types of patients who run into their dental office. A few examples of these types of patients are as follows:
The Panicky Patient
One reason why some people refuse to visit a dental clinic is fear. Even these modern days, people still have this mentality about dentistry, that is, dental procedures are all painful. Though it is normal for dentists to encounter patients who feel nervous and frightened the moment they sit on the dental chair, having a panicky patient is just a little too much.
Panicky patients are those who have uncontrollable fear or anxiety. Dealing with panicky patients with a serious dental problem can be stressful especially if you feel like you have already done everything you can to convince the patient but nothing seems to work. Whether you like it or not, you can't just ignore such kind of patient unless you want to go against the oath.
The Flirty Patient
Dentists who have pleasant personalities and attractive physique are the most likely to encounter the flirty type of patients. It is alright to be friendly to your patients but if they seem to start crossing the line and they get flirty, it is better for you to take a step back. It helps to establish a solid borderline between you and your patients and make it clear to them.
The Amateur Researcher
There is nothing wrong with researching and getting some information before going to a dental clinic. There are a lot of resources both online and offline that patients can use to care for their oral health. The problem starts when the patient believes that his research is more reliable than the diagnosis of the dentist. Some patients of this kind also assume that they are more knowledgeable about their condition than the dentist who has just checked him simply because they have already read a few related articles over the web.
The best way to deal with an amateur researcher is to ask the patient nicely about what he learned about his condition through his research and patiently explain to him why an actual diagnosis is more reliable and accurate than the information he has read.
State some differences between the information about their condition that they have learned from reading some dental blog posts and the diagnosis from the actual check-up. For instance, state that you are using a good pair of Schultz optical loupes that magnify the image of the affected area and improve your visual acuity, making it possible for you to come up with a more precise diagnosis while the information on the dental blogs is all pre-made and more general.
If the patient still believes that his research is more reliable, advice him to visit another dental clinic for a second opinion.