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Shipping and Returns
Shipping Method RATE
- Canada USPS $29
Shipping Method RATE
- United States UPS FREE
- Australia usps $49
- All other Countries usps $49
Return and Replacement
At Schultz Loupes, we guarantee the quality of our loupes and headlights. If you are not happy with your product, simply contact us for a refund or an exchange.
We offer a 30-Day Money Back Guarantee which allows customers to make an equal exchange or return with no questions asked.
Our Limited Life Time Warranty covers all working parts of the hinge mechanism, optics, and barrels. In the unlikely event that a problem does arise, as a result of a defect in the materials or workmanship of any parts within the warranty period, we will promptly repair or replace the defective product at our expense.
*Led Headlights and Batteries are covered for one year.
**Product warranty does not cover damage caused by accidents, negligence, or improper care.
*** Prescription Service and shipping costs are not refundable.
- Obtain a Return Authorization Number by contacting our Customer Service at 1-866-485-0808, livechat or [email protected]
- Send your loupes or headlights back to us and provide our Customer Service with the Delivery Confirmation Number.
- Once we receive your returned item, you will either receive a refund within 48 hours or be sent a replacement.
- Returned items must be in "like new" condition" , otherwise there will be 50% restocking fee.
Frequently Asked Questions
- Can I track my order?
You sure can! You can login your account and check on the status of your order on our Order Tracking section.
- How long do I have to wait for my loupes or headlights after I have ordered them?
Your flip-up loupes or headlights will be shipped within 2 business days. custom-made ttl loupes will be delivered within 14 business days. Your orders will usually reach you faster, but may take the full 14 business days depending on the complexity of your order.
- What shipping methods do you offer?
For US customers, we offer regular shipping at no cost or a USPS Express at $49
For other all countries, we offer USPS at $49 per order or UPS at calculated cost .