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Returns and exchange policy
All of our products are backed with a 100% satisfaction guarantee
In the unlikely case you are not completely satisfied with your products, we will give you a remake, exchange, or refund until you are satisfied.
- Flip up loupes and headlights are 100% exchangeable or refundable, no questions asked within 30 days. *shipping is not refundable
- Because the custom made TTL loupes and Rx lenses are made just to your personal specifications, they are non-refundable. This helps us keep our costs down, which lets us pass the savings on to our customers. However, In the unlikely event that you are unsatisfied with your custom TTL loupes or Rx lenses, we will remake them for you at no cost, but we will ask for your help to have your Working Distance and Pupil Distance to be remeasured by a license optician, this will ensure that your loupes are correctly made or remade.
- We will reimburse up to $20 for a certified optician to take your Pupil Distance and Working Distance measurements.
Our goal is to provide highest customer satisfaction at most affordable price.