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You might be wondering why despite delivering optimum quality care, offering affordable, easy, and varied financial options, using the latest dental technologies like the Schultz dental loupes and headlight, as well as having a friendly and accommodating staff, it is quite hard for you to retain your old patients. Well, maybe you are lacking at one point that is, making your patients’ stay in your dental clinic pleasing and stress-free.
Providing high-quality dental services at a reasonable price, having an excellent patient support, as well as minimizing wait time can certainly help make your patients happy. However, sometimes these strategies are not enough to make your patients feel satisfied with their visit to your dental office. You also need to make sure that they are comfortable and happy while waiting for their turn.
The first chance you have to tell your patients that they are valued for and that you care for them is through your waiting room. So why not improve the overall experience of your patient by making your waiting room environment more stress-free, conducive, and comfortable? Here are 5 tips that can help you make your patients happy in your waiting room.
Make your waiting room environment more soothing
There are different ways to make your waiting room environment more soothing. Start off by picking a comfy seating with color that is pleasant to the eyes. Paint your waiting room with soft neutral shades like pale green, gray, cream, and pale blue. Then play with your patient’s smell by turning on the aromatic oil diffuser, lighting a scented candle, or perhaps adding potpourri. This will help your patients relax and forget their dental anxiety. This is also the best way to neutralize the unpleasant smell of dental products.
Play funny videos
There are a lot of funny videos compilations you can find today. You can play a Charlie Chaplin or Mr. Bean clips or similar materials. This will keep your patients entertained and happy at the same time.
Offer complimentary drink and snack
Who doesn’t want to eat and drink for free? After staying in the waiting room for an extended period of time, your patients will surely feel thirsty or hungry. Why not give them something to eat and drink.
As they say, the best way to a man’s heart is through his stomach. In this case, offer your patients free coffee, water, tea, or nutritious snacks. They will surely love it.
Provide charging plugs
Imagine waiting in line with your phone dead. It’s quite frustrating, right? Be your patients’ knight in shining armor when something like this happens. Provide charging plugs that can accommodate a range of charging ports and devices.
Get some funky and interesting coffee table books
Mostly, dental waiting rooms are crowded with magazines. While fresh magazines seem appealing at first, keeping the old ones will only make your place boring. Not only that, since you need to update your magazines from time to time, you will end up stacking up hundreds of them in the long run, making your waiting area messy and overcrowded.
It’s about time to say goodbye to this norm. Instead, buy some funky and interesting coffee table books. To make them more interesting, pick those with big illustrations or images. Think of something that’s not too common but still interesting to read. Surely, your patients will remember the good things they learned from your books. Bonus: You will save more with table books than with magazines since you do not have to always buy the latest issues.