Frequently Asked Questions

Orders / General
Frames
  • Is there a way to try out your frames and see which ones fit me best?
  • Is it possible to order glasses with non-prescription lenses?
  • Do you offer children's frames?
  • What about prescription sunglasses?
  • Do you offer glasses that turn into sunglasses outdoors?
  • Are there any limitations for bifocals or progressive lenses?
  • How do I measure my frames?
  • What kind of frames are sold at California Optical?
  • Can I order lenses that are both color tinted and photochromic?
  • Can I buy the frames alone?
Delivery and Shipping
  • Can I track my order?
  • How long do I have to wait for my glasses after I have ordered them?
  • What shipping methods do you offer?
Support
Prescriptions
  • How do I read my prescription?
  • What is "PD" and how do I get mine?
  • How can I measure my PD?
  • Can I use contact lens prescription for ordering glasses?
Lenses
  • Do you offer prism correction?
  • What are California Optical lenses made of?
  • How are bifocal and free-form progressive distances decided?
  • What materials do you use for your bifocal lenses?
  • Can I purchase lenses by themselves?
Payment
  • Do you accept insurance?
  • What payment methods do you accept?
  • How are your payments secured?
  • How can I obtain a sales invoice
  • Is it possible to have double discounts on my order?
Returns
  • What is your return policy?
  • How do I make an exchange or return?
  • Anything else I need to know about making an exchange?

How can we help?

  • Order Status Track Order

    Check order status, view order history or track packages

  • Return & Exchange Shipping & Returns

    We offer 14 days free exchange or refund and 365 day product guarantee

  • Contact us Give us a call: 1-855-598-2020 Mon-Fri 7am-10pm PST

    Chat with us via live chat or give us a call. Mon-Fri 7am-10pm EST