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Shipping and Returns
- Domestic Shipping Method RATE
- Canada USPS free
- International Shipping Method RATE
- United States UPS free
- Australia usps free
- All other Countries usps $59
Return and Replacement
At California Optical, we guarantee the quality of our eyeglasses and sunglasses. If you are not happy with your product, simply contact us for a refund or an exchange.
We offer a 30-Day Fit guarantee which allows customers to make an equal exchange or return with no questions asked.
Our 365 Day Product Guarantee means customers are eligible for a one time replacement pair within 12 months. A one time replacement pair will be only issued if there are clear defect in materials and workmanship.
*Product warranty does not cover damage caused by accidents, negligence, or improper care.
- Obtain a Return Authorization Number by contacting our Customer Service at 1-855-598-2020, livechat or [email protected]
- Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.
- Once we receive your returned item, you will either receive a refund within 3-5 business days or be sent a replacement.
Frequently Asked Questions
- Can I track my order?
You sure can! You can login your account and check on the status of your order on our Order Tracking section.
- How long do I have to wait for my glasses after I have ordered them?
Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected.
- What shipping methods do you offer?
For US customers, we offer FREE usps service
For Canada customers, we offer canada post service at $9.95 per order
For other all countries, we offer USPS at $19 per order.